Wondering How to Get Support From The DaZZee Team?
Good News – There are multiple ways to get us engaged
Email [email protected]
This automatically creates a support ticket within our customer success platform and documents all work, time, questions and answers to get your issue resolved. Please do not email individuals directly as this will bypass the ticket and documentation process. This also insures that you get the most prompt support and that no requests fall through the cracks.
Customer Portal – Portal Link
For your convenience you also have access to a full customer portal located at http://daZZeesupport.com
You should have received an email with your username(which is your email address) and your initial password.
Through the customer portal you have the ability to create support tickets, view status of open support tickets, view open or closed invoices, and pay any outstanding invoices.
DaZZee Chat (DaZZee Virtual IT clients)
NEW for 2016 – you will have a ChatAssist application installed on your desktops and laptops in which you can chat with our support team. This will create a support ticket as well and document all information sent between you and our support team.
DaZZee Software Agent (DaZZee Virtual IT clients) – lower righthand Windows tray
Using the DaZZee Labtech Agent that is located in the lower righthand Windows tray – you can open a support request that will automatically create a support ticket. In addition this application also will support the ability to send a screenshot of any errors you are currently receiving.
Telephone – 417-334-4325
We know that there may be times when your Internet/network connection is down and you can’t open a ticket via the means above. In that case we have a dedicated support number for you. You may call the main support line at 417-334-4325. This will put your call into the support queue and will be answered by the first available technician. The technician will then first enter your information into a support ticket and start the process.